Support
Universal Purchasing Association's program benefits go far beyond the discounts. We're here to assist your business in other ways, too. Universal Purchasing Association has two full-time Member Service Representatives who are your exclusive source for:
Product Sourcing
Not sure where to find that unusual item your customer requests? Is your current vendor temporarily out of stock on an item you need tomorrow? Not sure which Universal Purchasing Association suppliers sell the piece of equipment you need to replace?Your Universal Purchasing Association Member Services Representative is trained to locate all of the above. If a Universal Purchasing Association program supplier doesn't offer it, we'll point you quickly to someone who does.
Problem Resolution
Not sure you are receiving your Universal Purchasing Association discount with a vendor? Having unresolved customer service issues with a Universal Purchasing Association supplier? Need a price list for a Universal Purchasing Association supplier?We're here to resolve pricing and service issues with Universal Purchasing Association suppliers. In fact, once a year you'll get a purchasing report from Universal Purchasing Association so you can track your savings and check that you are receiving your Universal Purchasing Association discounts.
Program Suggestions
Have a favorite vendor who is not in the Universal Purchasing Association program? Would you like to see new functions added to the Universal Purchasing Association website? Need training on a specific business issue?Universal Purchasing Association is highly receptive to our Members and has the flexibility to make changes to the program as needs change. In fact, we are always asking our Members for feedback on ways to improve purchasing power through Universal Purchasing Association.